Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal details: Your name, email address, phone number, and nationality.

• Booking details: Chosen tours, dates, number of travelers, and any preferences you share.

• Payment information: Processed securely through our payment partners (we do not store full credit card details).

• Communication data: Messages or inquiries you send via our contact forms or email.

• Website data: Basic analytics (IP address, device type, browser, location) to improve user experience.

2. How We Use Your Information

We use your personal information to:

• Process bookings and manage your reservations.

• Send confirmations, updates, or changes related to your trip.

• Respond to your questions and provide customer support.

• Improve our website, tours, and communication.

• Comply with legal or tax obligations, if required.

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

3. Sharing of Information

We may share your data only in limited situations:

• With local guides or partners who help deliver your booked experiences.

• With payment providers (for secure transaction processing).

• With analytics or hosting services (Framer, Google Analytics) to operate the website.

All third parties are bound by confidentiality and data protection agreements.

4. Cookies and Analytics

Our website uses cookies and similar technologies to ensure proper functionality and analyze traffic.
You can manage or disable cookies through your browser settings.

We use Google Analytics and Framer tools to understand general usage — no personal data is linked to analytics identifiers.

5. Data Retention

We keep your information only as long as necessary to provide our services and comply with applicable laws.
After that, your data is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for data processing.

• Request a copy of your stored data.

To exercise any of these rights, contact us at info@marwa.com.

7. Data Security

We take data protection seriously.
All information is transmitted securely using SSL encryption and stored in secure cloud environments.
We regularly review our security measures to prevent unauthorized access or misuse.

8. Children’s Privacy

Our services are not directed at individuals under 16 years old.
We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.

9. International Transfers

If you are accessing our website from outside Saudi Arabia, please note that your information may be transferred and processed in countries where our service providers operate.
We ensure that such transfers meet legal data protection standards.

10. Updates to This Policy

We may update this Privacy Policy periodically.
All changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
AlUla Region, Saudi Arabia
info@marwa.com